TCELab

10 Things Your Customers WISH You Knew About Them [Infographic]

10 Things Your Customers WISH You Knew About Them [Infographic]

Understanding your customers is an integral part of any successful business. It is instrumental in building a loyal customer base. Here is an infographic listing 10 research studies that reveal the things your customers WISH you knew. »

How to Use Social Media to Find Customers (Infographic)

How to Use Social Media to Find Customers (Infographic)

Everyone talks about how important it is to be on Social Media.  But how do you use it to gather more customers?  Well, Kathleen Davis has shared some information compiled by Wishpond.   Did you know that 77% of B2C have found new customers through Facebook, while LinkedIn has proven significant for B2B. Try 277% more effective than Facebook. Those are some outstanding numbers!   Check o... »

Customer Churn or Retention? A Must Watch Customer Experience Tutorial

Customer Churn or Retention? A Must Watch Customer Experience Tutorial

Customer retention and reduced churn is in high charts for most of businesses. So, how can companies work through their customer experience to achieve it. In the video below, TCELab touched some brilliant points that could help any company work through their strategy to build a Voice of Customer program. The video is taken from one of our affiliate calls and it got a lot of positive response, so w... »

Lessons Big Data Projects Could Learn From Startups

Lessons Big Data Projects Could Learn From Startups

Being associated with a big data startup, I have started to think about some common success patterns between big-data methodologies and startup rollout. In fact, if you consider your ambitious big-data project, it is nothing but a small running startup within your business entity. So, why don’t we look at them in the similar way and improve our chances for success. Big-data projects are often ambi... »

Delivering WOW experience, a lesson to learn from Kulula Air [video]

Delivering WOW experience, a lesson to learn from Kulula Air [video]

A good customer experience is something that delivers a WOW experience that customer could take with them and spread to others. I just came across a carrier in South Africa called Kulula Airlines. Reading about it makes me think of US carrier Southwest. So, you pretty much get where I am heading from here. If you google for Kulula, you could see the prime reason what WOW this carrier delivers. We ... »

When will internet see Zetabyte Era? [Infographic]

When will internet see Zetabyte Era? [Infographic]

  It is not a surprise to think how fast data is growing now a days. Every moment world is seeing the kind of data it has not seen before. So, ever wonder when will the internet breaks the barrier of Zetabyte? Here is an infographics from cisco on when will world achieve zetabyte and how will it look like. So, how much exactly is a zettabyte? It is roughly 1000 exabytes. To give it some persp... »

CustomerExperienceRockstar : How a single employee will make all the difference [video]

CustomerExperienceRockstar : How a single employee will make all the difference [video]

It start from a rejection theory and end up as an amazing #CustomerExperience Rockstar discovery. The Austin-based entrepreneur Jia Jiang is on his week into a challenge. Challenge is called 100 Days of Rejection Therapy. Idea is to ask for a complicated request a day with the expectation of it being shot down. He has requested to deliver the weather forecast on his local FOX affiliate, asked to b... »

25 quotes for anyone seeking customer service excellence

Increasingly, the CEO’s of all the progressive organizations are focusing on customer experience as a competitive business differentiator. If not already, it should be high on the list of every company aspiring to be successful. Need some convincing? Take a look at the following 25 inspiring and useful customer service quotes as said by CEO’s of company we all admire: “Your most unhappy customers ... »

The Future of Big Data [Infographics]

Every decade brings with it a trend and / or phenomenon that sweeps the entire commercial landscape and has huge impact on life. Big-data is going to be the one for this decade. Having been present in some shape or form in industrial complex for a long time, finally it is enjoying the much deserved attention. For newbie on what is big data, here is a quick excerpt from Wiki:   In information ... »

Social Tools to Attract Local Shoppers

So, what are some social tools that retailers should use? Following is the list of some social tools that every retailer should know about. It is not a complete list but this list should be used as a starting point to learn what tools exist in what categories. To better use this blog, research each tool, its features and try to find other alternatives and then see which tools fits your need best. ... »

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