KEY ACCOUNTABILITIES:

Responsible for managing all areas of operations within the (Location) Showroom to ensure the business is set up to maximize

RESPONSIBILITIES:

· Manage all areas of operations within the showroom to ensure the business is set up for sustainable financial growth

· Manage, monitor and execute client appointments

· Responsible for the overall metrics and results for a single location

· Responsible for the maintenance of in-store head count, payroll management and human resources

· Lead, mentor and manage all showroom staff, or Indochino staff who assist in showroom

· Own, manage, and elevate new client appointments numbers through partnerships with marketing team.

· Manage existing client relationships and outreach in the (Location) market for post purchase follow up and care

· Manage business-vendor relationship with local tailor

· Manage all High-Value (VIP) clients in the (Location) market and build strong lasting relationships on behalf of Indochino

· Strive to increase High-Value client base

· Assist marketing with any events or additional client activity that may take place in the showroom

· Ensure that product is merchandised to give clients a great Indochino experience and to maximize both AOV and conversion, and

· Communicate any product or merchandise needs or opportunities

· Work directly with Client Service to improve client experience, and relay information and feedback to increase efficiencies

· Bring forward new ideas, initiatives, and improvements of existing functions and truly control the showroom business

· Solve problems with initiative, by asking questions, and creating winning results through a combination of proactive and analytic behaviour.

· Represent Indochino at local events with local PR

· Help scale successive retail efforts by sharing best practices

REQUIREMENTS:

· Comfortable and confident in making business-critical decisions

· Fashion-conscious and service-oriented

· Sales and metric driven

· Must be able to execute on timelines and expectations autonomously

· Confidence in your ability to network

· Have a connection with the market that lends itself to creating future business and developing local brand awareness

· Strong leadership and people management skills

· Excellent written and verbal communication skills

· Keen understanding of menswear products, fit, and fit process

· Must be a self starter with strong solution-oriented thought process

· Ability to remain calm under pressure and lead a team during high energy situations

· Must be able to multitask & manage time independently

· Ability to recognize and react to changing work demands

· Strong proficiency in IOS based programs and products

· Strong proficiency in Excel & other MS Office programs